Justice Needs and Satisfaction in the UAE

HiiL and the Ministry of Justice of the UAE have had a longstanding partnership that aims to encourage innovative approaches to justice, to inspire action and to build ownership of particular justice journeys that will make a visible and positive impact on people’s lives.

A family walks in the streets of Abu Dhabi. A reckless driver causes an accident involving the father of that family, braking one of his legs. This could be the start of an endless, stressful, and costly legal procedure. Not here. This family has access to a user-friendly procedure. The authorities knew accidents are one of the most prevalent disputes and have designed fair and fast procedures to deal with the resulting legal issues.

In 2015 and 2016, HiiL conducted a JNS survey in 3 emirates of the UAE: Ajman, Dubai, and Sharjah. We talked to almost 4000 residents, expats and nationals. The survey revealed that most severe grievances relate to employment, accidents and money. We found the bright spots of justice and the challenges. One of the main conclusions was that different Emirates have different demands. Those local demands need local solutions.

HiiL has also worked with the UAE Ministry of Justice to explore the setting up of a Justice Innovation Centre and to develop a blueprint of what it could look like.

HiiL and the Ministry of Justice of the UAE thus established a partnership that aims to encourage innovative approaches to justice, to inspire action and to build ownership of particular justice journeys that will make a visible and positive impact on people’s lives.

Taking a bottom-up approach and deepening knowledge through Justice Needs data, the next steps are to implement new procedures with elements of smart justice technology and state of the art dispute resolution knowledge to reach common goals of innovating justice.

People in need of justice sometimes do not know what to do. When they do know, they go through stressful resource-consuming processes. We invite you to learn more about what your people need to increase their quality of life. Asks us for details, we will be happy to talk.